Delivery & returns
Delivery & studio collection
We confirm your garment, size, available stock, final price and collection or delivery arrangements before accepting an order. Sending an enquiry does not reserve stock or confirm an order.
You can arrange collection by appointment at Trade Mall Shipping Complex, Lugbe Airport Road, Abuja. The studio is open Monday–Saturday, 8am–6pm. Please wait for confirmation that your garment is ready before travelling.
For delivery enquiries, send your area and address on WhatsApp. We confirm whether delivery is available to that location, the courier fee and estimated delivery date before you agree to the order. Delivery within Abuja is free. Outside-Abuja delivery is subject to confirmation and a separately quoted delivery charge.
Custom production and delivery dates are agreed individually. If there is a delay, we will contact you to discuss an updated date and the available options. Share your event date before placing an order.
Payment on delivery is available for customers living in Abuja. Customers outside Abuja must pay a separate ₦5,000 commitment fee before dispatch to qualify for payment on delivery. This fee is not deducted from the garment price and is separate from any delivery charge. The full garment price remains payable on delivery. We confirm the commitment fee, delivery costs and amount payable on delivery in writing before accepting the order.
You can also pay physically during a studio appointment. Ready-to-wear garments can be paid for online through Paystack, processed using Nokolite Ltd. Outside Abuja, you may instead pay the separate ₦5,000 commitment fee online and pay the full garment price on delivery. If you pay the garment price in full online, the payment-on-delivery commitment fee does not apply. Outside-Abuja delivery charges are quoted and paid separately and are not included in the online garment payment. Direct transfer arrangements are confirmed with the studio.
Studio visits have no additional visit charge. Home measurement or service visits add ₦20,000, subject to location and confirmation. This is a visit fee, not a delivery charge.
Returns & exchanges
Returns are accepted for product defects or damage reported within three calendar days of purchase. Please contact Bernice promptly with your purchase date, order or enquiry reference and a description of the problem. Include clear photographs where possible.
An exchange can also be arranged if the product shipped differs from the product ordered, including when the studio supplied a different agreed size. We do not offer voluntary returns or exchanges for change of mind or a size selected incorrectly by the customer.
Keep the garment and packaging where practical and avoid washing, alterations or further use that could make the problem harder to assess. We confirm the return arrangements and appropriate remedy after reviewing the problem. This may include an exchange, repair or refund where required by applicable law. Where the problem is the studio's responsibility, reasonable agreed return or redelivery costs are covered by the studio.
Your consumer rights: This store policy does not exclude or limit rights or remedies available under Nigerian consumer protection law. The three-day reporting window does not override those rights.
Custom-made garments, alterations & cancellations
Before work begins, we confirm the style, fabric, measurements, price, any deposit, fitting arrangements and expected completion date in writing. Please check these details carefully.
Custom garments are made to the agreed specifications. A change of mind alone does not automatically qualify for a return or refund. If the garment is faulty or materially differs from the agreed specifications, contact us so we can arrange an appropriate remedy; your consumer rights remain unaffected.
If you need to change a design or measurements after approval, contact the studio promptly. We will confirm whether the change is possible and any additional cost or time before proceeding. Corrections caused by the studio's workmanship or departure from agreed measurements are assessed separately from customer-requested changes.
If you cancel, contact us immediately. Before materials are committed or production starts, payments are refunded. Once work has begun or agreed materials have been purchased, we provide a written breakdown of reasonable costs already incurred and discuss any refund due, subject to applicable consumer rights. Deposits are not automatically forfeited in every case.
How to request help
WhatsApp or call 0703 128 6295, or email chiomajosephn@gmail.com. Include your name, the garment and the issue. We confirm the return address and practical arrangements before a return; contacting us does not require you to waive your rights.
Refund handling: once a refund is agreed, we initiate it within seven business days, normally using the original payment method. We confirm the amount and any processing details in writing. Bank processing may take additional time.